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Working at Medgate

We are the leading telemedicine company that aims to provide accessible healthcare to all Filipinos. Be part of our team and help us achieve our vision. Apply now!

Jobs
Summary of advantages
  • Innovative company
  • Varied responsibilities
  • Flexible job options and part-time work
  • Career options

Jobs

Virtual Doctor

Makati Philippines

Part time

Minimum Qualifications:

  • Duly licensed Physician with valid PRC license
  • Completed residency training; certified Diplomates and Fellows an advantage
  • For General Practitioners, must have at least 2 to 3 years clinical experience
  • Willing to undergo training for telemedicine program
  • Willing to cater general medicine cases
  • Willing to render a minimum of 24 hours per week schedule
  • Computer literate
  • Excellent communications skills in both English and Filipino. Mandarin speaking an advantage.
  • Willing to render duties in Makati office

Telemedical Assistant

Makati Philippines

Full time

Minimum Qualifications:

  • Graduate of any 4-year course preferably Nursing/Psychology or other Medical Allied Courses (License is not required but an advantage
  • At least six months work experience in a Hospital/ Clinic/ Diagnostic Center/ Customer Service, but not required
  • Computer literate
  • Must be willing to undergo training (telemedicine program) prior to actual duty
  • Must be willing to work full-time on an 8-hr shifting schedule (24/7 operations)
  • Amenable to work in Makati City

Duties and Responsibilities:

  • Inform the patient about Medgate services, products and partner clients
  • Follow communication procedures, guidelines and policies, meeting Medgate standards
  • Does proper triaging of patients
  • Handles member’s medical or non-medical concerns
  • Records patient’s personal data in the Patient Management System (PMS)
  • Monitor and responds to all messages and callback requests from different touchpoints

Customer Service Representative

Makati Philippines

Full time

Minimum Qualifications:

  • Candidate must possess at least Bachelor's/College Degree in any field.
  • No work experience required. Fresh graduates are encouraged to apply.
  • Good written and verbal communications skills (clear and articulate)
  • Computer literate
  • Willing to work full-time on an 8-hr shifting schedule (24/7 business operations)
  • Has a strong grasp of the Medgate Admin culture (Proactive, Results Oriented and Committed)
  • Has the ability to take a variety of actions to fully comprehend, meet a customer’s needs and achieve total customer satisfaction
  • Responds to customers with an appropriate level of urgency
  • Demonstrates effective listening skills.

Duties and Responsibilities:

  • Responsible in answering queries on the following touchpoints:
    • Facebook Messenger
    • Instagram Direct Messages
    • Mobile Application
  • Monitor drop calls via email and endorse to Medical Operations for outbound call (OBC)
  • Check daily business email and forward to concerned Department
  • Monitor business email addresses and check if all medical queries have been called back
  • Monitor SMS callback requests and endorse to Medical Operations for OBC
  • Handle voice recordings from Steerage project
  • Generate LOA for Generali patients endorsed by Medical Operations and send to corresponding patient
  • Send post consultation survey to endorsed patient by Medical Operations
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Data Analyst

Makati Philippines

Full time

Minimum Qualifications:

  • Bachelor’s/College Degree in Mathematics/ Statistics/ Computer Science or any related field
  • At least 2 to 3-year work experience in handling analytics
  • Good written (technical) and verbal communication skills
  • Exceptional presentation and data visualization skills
  • Excellent attention to detail
  • Strong SQL and Excel skills with the ability to learn other analytic tools
  • Experience in Power BI an advantage
  • Team player

Duties and Responsibilities:

  • Collects and store large data from multiple sources and ensure its accuracy.
  • Translate collected data into clear and accessible reports.
  • Work with management team to identify and recommend critical success factors for the business.
  • Conducts full cycle data analysis and depict trends in the business.
  • Analyze business procedures and recommend specific types of data that can be used to improve.
  • Evaluate internal systems to identify problems and inaccuracies and develop protocol for handling, processing and cleaning data.
  • Create reports for internal teams and/or external clients.
  • Performs other statistical data analysis as required by the management.
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Senior Software Engineer

Makati Philippines

Full time

Minimum Qualifications:

  • Six (6) years of working experience in .NET technologies
  • Experience in team leading.
  • Understand the concepts of Scrum, Kanban or similar project methodology.
  • Understand the concepts of Requirements Engineering, such as: UML, Activity Diagram, Sequence Diagram, State Machine, etc.

Duties and Responsibilities:

  • Team Leading
  • Requirements Engineering
  • Project and Task estimate and assignment
  • Software Development
  • Design and Deployment
  • Quality assurance of software code
  • Testing and bug fixing
  • Training of end users
  • Teaching of junior developers
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Medical Administrative Assistant

Makati Philippines

Full time

Minimum Qualifications:

  • Bachelor’s/College Degree in Nursing/Psychology or other Medical Allied Courses (License is required)
  • At least 2 to 3-year work experience in a Hospital/ Clinic/ Diagnostic Center/ Customer Service
  • Good written and verbal communication skills
  • Computer literate
  • Knowledgeable in ICD10 is an advantage
  • Detail-oriented
  • Exceptional organizational skills
  • Honor confidentiality
  • Outgoing and flexible

Duties and Responsibilities:

  • Coordinates with HR department on scheduling of duties, timekeeping and other HR related activities of the department
  • Meeting and Agenda Management
  • Managing of training documents, internal library, and other medical records and documents of the department
  • Supporting Quality Assurance Tasks
  • Liaison to the Operations Department
  • Handle calls as needed by the medical operations department
  • Resending ofmedical documents
  • Late IT ticketing documentation
  • Submits Medical Team's monthly report
  • Assists Medical Admin Assistant on closing of cases on PMS regarding medical issue related open cases
  • Performs other administrative tasks as required by the Medical Director and other Medical Officers
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Send your application at

jobs@medgatephilippines.com