Working at Medgate

We are the leading telemedicine company that aims to provide accessible healthcare to all Filipinos. Be part of our team and help us achieve our vision. Apply now!

Summary of advantages
  • Innovative company
  • Varied responsibilities
  • Flexible job options and part-time work
  • Career options


Virtual Doctor

Makati Philippines

Part time

Minimum Qualifications:

  • Duly licensed Physician with valid PRC license
  • Completed residency training; certified Diplomates and Fellows an advantage
  • For General Practitioners, must have at least five (5) years clinical experience
  • Willing to undergo training for telemedicine program
  • Willing to cater general medicine cases
  • Willing to render a minimum of 24 hours per week schedule
  • Willing to render duties in Makati office but may be given an opportunity to work from home
  • Computer literate
  • Excellent communications skills in both English and Filipino. Mandarin speaking an advantage

Duties and Responsibilities:

  • Telemedical consultations for the patients of Medgate, in conjunction with internal standardized medical guidelines;
  • Management and documentation of patient data with a fully optimized electronic patient record system;
  • High level of communication between the medical specialties with sophisticated internal as well as external referral pattern to ensure process quality of medical consultation;
  • Active promotion of telemedical skills with telemedicine as a new and evolving medical specialty.

Customer Service Representative

Minimum Qualifications:

  • Candidate must possess at least Bachelor's/College Degree in any field.
  • No work experience required. Fresh graduates are encouraged to apply
  • Good written and verbal communications skills (clear and articulate)
  • Computer literate
  • Willing to work full-time on an 8-hr shifting schedule (24/7 business operations)
  • Has a strong grasp of the Medgate Admin culture (Proactive, Results Oriented and Committed)
  • Has the ability to take a variety of actions to fully comprehend, meet a customer’s needs and achieve total customer satisfaction
  • Responds to customers with an appropriate level of urgency
  • Demonstrates effective listening skills

Primary Responsibilities

  • Handle customer inquiries
  • Identify and assess customers’ needs to achieve satisfaction
  • Follow communication procedures, guidelines and policies
  • Do verification with the patient’s HMO provider
  • Record patient’s personal data in the Patient Management System (PMS).
  • Notes down patient’s complaint or reason for teleconsultation
  • Do a quick review of the patient’s history of illness, past illnesses, allergies, and last normal menstrual period for women ofchildbearing age.
  • Monitor all patients for call back schedule on PMS / DSR.
  • Inform the patient of the following:
  • Waiting time / call back time (if applicable)
  • Scheduling of appointment (if indicated) to a requested Medical Specialist
  • Call the provider hotline for other concerns regarding patient’s teleconsultation (e.g. Request for laboratory procedures, actualconsultation with the provider’s accredited specialists, referral to hospitals or institutions if needed.)
  • Review of recommendations done by the Consultant Physician (w/ care plan, RX etc.)

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